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Proselect staffing3/25/2023 Note that the option to report damage claims is only available for 5 days after delivery. If your item(s) do arrive damaged, please send 3-5 photos including multiple angles of the damaged area to and we will help with filing and processing a claim on your behalf. If you notice any damage you should make note of it when signing for delivery. Question: What if the product I ordered is damaged when I receive it?Īnswer: After you receive your order and open the packaging, inspect your order when it arrives within the first 24-48 hours. The manufacturer's warranties vary from 1-3 years depending on the company.Ĭustom Made Products and Products Made To Order are non-refundable. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. Please make sure to measure the necessary space requirements, etc. Orders cancelled later than 12 hours after purchase are subject to a 18% cancellation administration fee. Refunds will only be issued to the original credit card that you used when placing your order. The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item ( product must be returned within 30 days, new, unused and in its original packaging). You (the buyer) are responsible for any return freight ( shipping) costs for BOTH directions ( from the warehouse to you and back to the warehouse). Orders returned, for reason other than a defective item (upon receiving) are subject to a restocking fee that is equal to 30% of the price of your order. Items that have been used or modified in any way may not be returned. (* Please see our return policy for more details ) Rules and restrictions apply to what product will be refundable. If you live in Alaska, Hawaii, or Alaska, please inquire about a product before ordering.Īnswer: We currently don't ship outside of the U.S., but are working on it.Īnswer: If you're not satisfied with an item that you purchased, you can initiate a return within 30 days after deliver for a refund as long as the item is in its original condition and packaging. Select products are available for shipping in AL,HI,and PR upon request. If ordering in bulk, or items are overweight/ oversized/ or require freight shipping, additional shipping fees may apply and will be noted at checkout.įree shipping on orders over $49* apply to the lower 48 states except Alaska, Hawaii and Puerto Rico. Restrictions Apply.įree shipping applies to only orders that are shipped domestically within the lower 47 states of the United States and weigh less than 25 pounds. We are happy to offer free shipping on orders over $49*. We will be happy to accommodate your request! If you have a preference to which provider you would like us to use, please mention it at checkout in the "note to seller" section. The most common shipping providers we use are UPS, FEDEX,USPS. Question: Which shipping services do you use?Īnswer: We partner with all major shipping providers to get your products to you as safely and as fast as possible. Question: What types of payment do you accept?Īnswer: We accept the following payment methods: Visa, MasterCard, Discover, American Express, Diners Club, JCB International Card, and in addition Paypal, Google Pay, iPay, Amazon Pay, Venmo. In-stock goods are usually shipped within 1-3 business days after we get the order request. In the event that you are requesting more than one item, please utilize our "add to cart" and "order quantity" feature. Make sure you follow after the guidelines on the order page. Due to the current Pandemic, customer support wait times, order processing and deliveries may be longer than usual. We are working around the clock to ensure availability on all of our products. FedEx ,UPS and USPS may also have some delays during this crisis and the holidays.Īnswer: After you've discovered an item you'd like to purchase, click on the order button on the product website's page. Question: Are processing and shipping times affected during the COVID19 Pandemic?Īnswer: Yes. Thank you for your support, patience and understanding during these challenging times. Please note that messages and our phone support are not checked and monitored on the weekends or holidays. We make every attempt to respond to messages within 48-72 business hours. We will do our best to prioritize express orders, please request in advance or by emailing our team at for up-to-date order information. Please be patient with us and kindly expect a delay in customer service response time and order processing. **To our wonderful and valuable pet parents and customers:ĭue to the holidays, having limited staffing and the pandemic, we currently have very limited live customer service hours.
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